Terms of Service — Naya

Effective Date: March 2026 · Last Updated: March 2026

These Terms of Service ("Terms") govern your use of Naya ("the App"), an AI coaching companion created by Chrysalis Leadership Studio. By accessing or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. What Naya Is

Naya is an AI-powered coaching companion designed to support reflective exploration during identity transitions and periods of personal or professional change. Naya uses solution-focused coaching methodology to guide conversations that help you find clarity through better questions — not advice.

Naya is not a human coach. Naya is powered by artificial intelligence (specifically, a large language model). There is no human on the other side of the conversation. Naya's responses are generated by AI guided by a professional coaching methodology framework.

Naya is not a substitute for:

  • Licensed therapy or mental health treatment
  • Medical, psychological, financial, or legal advice
  • Human coaching for complex, high-stakes, or crisis situations
  • Emergency or crisis intervention services

If you are in crisis, please contact the 988 Suicide & Crisis Lifeline (call or text 988) or a trusted person in your life.

Use of Naya does not create a clinician-client, therapist-patient, or fiduciary relationship.

2. Eligibility

You must be 18 years or older to use Naya. By using the App, you confirm that you meet this age requirement.

3. AI Disclosure and Coaching Boundaries

In alignment with the ICF AI Coaching Framework and Standards (2024):

  • AI Disclosure: Naya is an AI system, not a human. You will be informed of this before your first coaching conversation and periodically within the experience.
  • System Limitations: Naya's responses are generated by AI and may not always be appropriate, accurate, or applicable to your specific situation. Naya cannot assess your full context in the way a human coach can. Use your own judgment in applying any insights from your conversations.
  • Coaching, Not Therapy: Naya provides reflective coaching conversations. If topics arise that require clinical support — including but not limited to trauma, mental health crises, clinical diagnosis, or medication — Naya will encourage you to seek appropriate professional support.
  • Human Coaching Available: For deeper, one-on-one coaching with a credentialed human coach, Chrysalis Leadership Studio offers professional coaching services. Visit chrysalisleaders.com for more information.
  • Potential Bias: Like all AI systems, Naya may carry inherent biases from its training data. If something feels off, inaccurate, or inappropriate, we encourage you to let us know.

4. Your Consent

By beginning a coaching conversation with Naya, you acknowledge and agree that:

  • You are interacting with an AI, not a human coach
  • Naya's responses are AI-generated and may have limitations
  • You are responsible for your own choices, actions, and decisions
  • Naya is not a substitute for professional mental health support
  • Your data will be processed as described in our Privacy Policy

You may withdraw your consent and stop using Naya at any time.

5. User Responsibilities

You agree to provide voluntary, truthful input; use the App for personal self-development purposes only; not exploit, copy, scrape, reproduce, reverse-engineer, or resell any part of the App; not upload illegal, harmful, abusive, or infringing content; not attempt to manipulate the AI to produce harmful, misleading, or inappropriate content; and comply with applicable laws while using the App.

6. Intellectual Property

All App features, coaching methodology, system design, question frameworks, narrative structures, content, and branding belong to Chrysalis Leadership Studio and its creator, Aaron Dewald.

You own your responses and reflections. You grant the App a limited license to use your inputs to generate your coaching conversations and session summaries. You may revoke this license by deleting your saved data.

7. Privacy and Data

Your use of Naya is governed by our Privacy Policy, which is incorporated by reference. Key points:

  • Conversations are ephemeral by default — they exist in your device's memory only and are not saved unless you choose to save them
  • Saved conversations are stored on encrypted, SOC 2 Type II and ISO 27001 certified infrastructure with creator-only access
  • Your data is never used to train AI models
  • You can request deletion of your saved data at any time

By using Naya, you acknowledge that you have reviewed and accepted the Privacy Policy.

8. Payments

Naya is currently available as a free beta. If premium features or paid tiers become available in the future, fees must be paid through approved payment processors, all purchases are final unless otherwise required by applicable law, subscription access lasts for the purchased term, and price changes apply only to future purchases or renewals.

9. Beta Disclaimer

Naya is currently in beta. Features may change, be added, or be removed without notice. The service may experience interruptions, bugs, or unexpected behavior. Conversation quality may vary. We actively welcome your feedback to improve the experience. Your use of the beta version is voluntary and at your own discretion.

10. Limitation of Liability

The App is provided "as is," without warranties of accuracy, completeness, reliability, or suitability for any particular purpose. To the maximum extent permitted by applicable law, Chrysalis Leadership Studio is not liable for decisions made based on Naya's responses, losses arising from downtime, bugs, data loss, or third-party service interruptions, or any emotional distress, reliance, or outcomes resulting from AI-generated coaching conversations. Your sole remedy for dissatisfaction is to discontinue use and/or request data deletion.

11. Modification and Termination

We may change, update, suspend, or discontinue features at any time. Significant changes will be communicated within the App or via email. Continued use after changes constitutes acceptance of modified Terms. We may suspend or terminate access if these Terms are violated, harmful or illegal behavior occurs, or unauthorized system interference is detected. You may stop using Naya at any time and request permanent deletion of your data.

12. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles. If a dispute arises, the parties agree to attempt informal resolution before any formal legal action.

13. Contact

Chrysalis Leadership Studio
Email: aaron@chrysalisleaders.com
Web: chrysalisleaders.com