Privacy Policy: Naya
Effective Date: April 2026 · Last Updated: September 2026
This Privacy Policy explains how Naya ("the App"), created by Chrysalis Leadership Studio, collects, uses, stores, and protects your personal information.
1. What We Collect
Account Information
Your name, email address, and account credentials. Passwords are securely hashed. We cannot read or recover your password.
Coaching Profile
Your preferred name, threshold territory, transition contexts, and wellbeing level. Stored on your user account, only you can read or update this information.
Conversation Data
Conversations are saved automatically so you can revisit them. Session summaries, somatic check-in responses, and emerging patterns (constellation data) are also stored to provide continuity across sessions. Only you can view, edit, or delete your conversation data.
Voice Data (if you use Voice Mode)
Voice Mode is an optional way to have a spoken conversation with Naya instead of typing. If you use it, your spoken audio is streamed to OpenAI to be converted into text in real time, and Naya's replies are converted from text into speech, also by OpenAI. We do not store your audio recordings. Only the transcribed text of what was said is saved, in the same place and the same way as a typed conversation. See Section 3 for how this differs from text conversations, and Section 7 for OpenAI's role as a data processor.
Journal Entries
If you choose to save a reflection as a journal entry, it is stored with creator-only access, meaning only you can view, edit, or delete it.
Coaching Improvement Consent
Whether you have opted in to allow your saved conversations to be reviewed for coaching improvement. This setting defaults to off and can be changed at any time in your Profile settings. See Section 2 for details.
Usage Data
Session timestamps and basic app interaction data.
2. How We Use Your Data
Providing coaching conversations: Your coaching profile (name, threshold territory, transition contexts) and previous session summaries are sent to the AI at the start of each conversation so Naya can provide personalized coaching.
Voice Mode (opt-in feature): If you choose to speak with Naya instead of typing, your spoken audio is sent to OpenAI to be transcribed into text, and Naya's replies are sent to OpenAI to be spoken aloud. OpenAI does not receive your coaching profile, memory, or account information, only the audio of that conversation and the text of Naya's replies. Anthropic, which generates Naya's coaching responses, never receives your audio, only text, exactly as in a typed conversation. Per OpenAI's API data usage policy, this data is not used to train OpenAI's models. OpenAI keeps it briefly, up to 30 days, in internal logs used only to detect abuse and misuse of its platform, after which it is deleted; OpenAI does not otherwise retain this audio or text as part of its service. We have not enrolled in OpenAI's Zero Data Retention program, which would remove even that 30-day window; we may pursue this for enterprise engagements that require it.
Generating session summaries: After each conversation, a summary is generated and stored automatically to support continuity across sessions.
Identifying emerging patterns: Themes and patterns (constellation data) are tracked across your sessions to deepen Naya's understanding of your crossing over time.
Coaching improvement (opt-in only): Your saved conversations are private by default. They are not reviewed by anyone unless you explicitly opt in. If you choose to enable "Help improve Naya" in your Profile settings, Aaron Perkins (the coach who built Naya) may occasionally review your saved sessions to identify patterns and refine the coaching. This setting defaults to off. You can turn it on or off at any time, and turning it off prevents any future review of your conversations. Conversations are never shared outside Chrysalis Leadership Studio.
We do NOT use your data to:
- Train AI models
- Sell to third parties
- Target advertising
- Share with employers, organizations, or any external party without your explicit consent
3. How Conversations Are Processed
When you have a text conversation with Naya:
- Your message is sent to the AI processing service (Claude by Anthropic) along with your coaching profile and relevant context from previous sessions.
- The AI generates a response based on your input and the coaching methodology embedded in Naya's system.
- Your conversation is saved automatically along with session summaries and emerging patterns, so you can revisit past sessions and Naya can provide continuity across conversations.
- Anthropic (Claude API) retains API data briefly, up to 7 days, for abuse monitoring purposes only. After that window, data is automatically deleted on Anthropic's end. Anthropic does not use your conversation data to train its AI models, per the Anthropic Commercial Terms of Service.
If you use Voice Mode, two extra steps happen alongside the ones above:
- Your spoken audio is streamed to OpenAI, which converts it into text in real time. This text, not the audio, is what Naya (Anthropic's Claude) actually receives and responds to.
- Naya's text reply is sent to OpenAI, which converts it into spoken audio for you to hear.
Anthropic never receives your voice audio, only transcribed text, the same as if you had typed it. OpenAI never receives your coaching profile, memory, or saved conversation history, only the audio of the current exchange. We do not store the audio itself, only the resulting text, which is saved the same way a typed message would be.
Data Processing Chain
| Service | Role | Data Access |
|---|---|---|
| Base44 | App hosting & database | Stores conversations, session summaries, journal entries, and user profiles. SOC 2 Type II, ISO 27001 certified. |
| Anthropic (Claude API) | AI coaching processing | Processes the text of your messages in real time, including transcribed text from Voice Mode. Never receives audio. Retains API data for up to 7 days for abuse monitoring only. Does NOT use it for training. |
| OpenAI (Voice Mode only) | Speech-to-text and text-to-speech | Only used if you use Voice Mode. Receives your spoken audio to convert it to text, and Naya's text replies to convert them to speech. Does not receive your account information, coaching profile, memory, or saved conversation history. Does NOT use this data to train models. Keeps it in abuse-monitoring logs for up to 30 days, then deletes it. Does not otherwise retain the audio as part of its service. |
| Chrysalis Leadership Studio | Developer | Conversations are reviewed only if the user has explicitly opted in to coaching improvement. Default is off. Individual data is never shared externally. |
4. Where Your Data Is Stored
Saved data (account information, conversation text, session summaries, journal entries) is stored on Base44's servers in the United States. The infrastructure is SOC 2 Type II certified, ISO 27001 certified, encrypted at rest and in transit, with Row-Level Security enforced so users can only access their own records.
If you use Voice Mode, your audio is processed by OpenAI's infrastructure in transit, it is not routed through or stored on Base44's servers. By default we have not configured OpenAI's regional data controls, so this processing is not pinned to a specific geographic region and typically occurs on OpenAI's standard global infrastructure. OpenAI offers region-pinned processing, including an EU-only option, as a separate configuration; if you require a data-residency guarantee, for example because you are located in the EU/EEA, please contact us at aaron@chrysalisleaders.com before using Voice Mode.
5. Data Retention
Active Accounts
Conversations, session summaries, and constellation data are retained as long as your account is active or until you delete them. Journal entries are retained as long as your account is active or until you delete them. Account and profile data are retained as long as your account exists. Voice Mode audio is not retained by us at all; only the transcribed text is saved.
After Your Subscription Ends
If your subscription ends, whether through cancellation, expiration, or downgrade, your session history, journal entries, and session summaries will remain accessible in read-only mode. You may continue to export your data at any time from your Profile page.
We will retain your data for 12 months after your subscription ends. After this retention period, your data will be permanently deleted unless you contact us before the period expires to request an extension.
Deletion Requests
You may request deletion of your data at any time, regardless of subscription status. Upon deletion request, your data will be permanently removed within 30 days, except where retention is required by law.
6. Data Security
All saved data is encrypted at rest and in transit. Authentication is required for all access. Row-Level Security ensures users can only access their own data. The hosting platform maintains SOC 2 Type II and ISO 27001 certifications. Database access is limited to the developer and Base44 infrastructure systems. Voice audio sent to OpenAI is encrypted in transit.
No system is perfectly secure. While we take reasonable measures to protect your data, we cannot guarantee absolute security.
7. Third-Party Services
Base44 (hosting & database): base44.com/privacy-policy
Anthropic (AI coaching processing): anthropic.com/privacy
OpenAI (voice transcription and speech synthesis, used only if you enable Voice Mode): openai.com/policies/privacy-policy
We do not share your data with any other third parties, except as required by law.
8. Your Rights
You have the right to: access a copy of your personal data; request correction of inaccurate data; request permanent deletion of your account and all saved data; withdraw from using Naya at any time; opt out of coaching improvement review at any time via your Profile settings; and request your data in a portable format where feasible.
For EU/EEA residents (GDPR): You have additional rights including restriction of processing, objection to processing, and the right to lodge a complaint with a supervisory authority. Legal basis for processing: your consent and our legitimate interest in providing the service.
Contact: aaron@chrysalisleaders.com. We respond within 30 days.
9. Children's Privacy
Naya is not intended for anyone under 18. We do not knowingly collect data from minors.
10. AI-Specific Considerations
Your text messages are sent to an external AI service (Anthropic) for real-time processing. Anthropic retains API data briefly (up to 7 days) for abuse monitoring only and does not use it to train its models. If you use Voice Mode, your spoken audio is additionally sent to a second external service (OpenAI) to convert speech to text and text to speech. Anthropic never receives your audio, only the transcribed text, and OpenAI never receives your coaching profile or conversation history, only the audio of the current exchange. Neither company uses this data to train its models, per their respective API terms. No human reads or listens to your messages during a conversation. The live exchange is entirely between you and the AI. Your saved conversations remain private and are reviewed by the developer only if you explicitly opt in to coaching improvement (off by default, see Section 2). Session summaries are AI-generated and may not perfectly capture your experience. AI systems can produce inaccurate, biased, or inappropriate responses. Use your own judgment.
Naya is an AI coaching companion, not a licensed therapist, counselor, or medical professional. Naya is not equipped to provide mental health treatment, crisis intervention, or clinical support. Conversations with Naya should not be considered a substitute for professional care. If you are experiencing a mental health crisis, please contact a licensed professional or emergency services immediately. For more detail on Naya's coaching scope and limitations, please refer to our Terms of Service.
11. Changes to This Policy
We may update this policy to reflect changes in practices or legal requirements. Significant changes, including the addition of new third-party services, will be communicated within the App or via email. Continued use constitutes acceptance.
12. Contact
Chrysalis Leadership Studio
Email: aaron@chrysalisleaders.com
Web: chrysalisleaders.com
Subject line for data requests: "Naya: Data Request"